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WorkBC Powell River Job Posting

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Office Manager for H & R Block


How To Apply

Position:Office Manager
Employer:H & R Block
Sector:Professional Services
Closing Date:2021-Jan-01
Salary or Wage:Hourly Wage Plus Incentive
Full or Part Time:Full Time
Location:Powell River, BC
Start Date:December 1, 2020
Contact:Office Manager


- Completed H&R Block Tax Course level
- Management experience preferred, but NOT required

Duties and Responsibilities

- Promotes, supports and ensures that tax office associates offer all Block services and programs to clients
- Regularly shares individual performance goals and results of goals with Tax Professionals and Franchise Owner
- Responsible for monitoring, evaluating, and coaching associates to get desired results as it relates to associates’ job descriptions and individual performance objectives
- Implements Instant Refund program according to the operation plan
- Schedules and conducts associate training in accordance with established policies and procedures
- Assigns or reassigns work to office staff, monitors the weekly and daily work schedules, and approves overtime requests
- Provides day-to-day coaching, as well as, timely and specific performance feedback to individual associates
- Ensures that every associate has completed all training required and is fully capable and confident in performing in his/her role; arranges for additional training/support as required
- Implements practices that help tax office associates perform comprehensive tax interviews, prepare complete and correct tax returns, correctly price returns, collect service fees, and properly follow electronic filing return procedures
- Receives and secures cash, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-day closing procedures
- Records all transactions in the CIS computer and completes bank deposits in accordance with the Franchise Owner’s instructions
- Ensures the franchise operating plan is followed and that major variation from the plan are discussed and resolved in coordination with the franchise owner
- Follows standard operating procedures for office opening and closing requirements, security, supply ordering, file maintenance, and office appearance and cleanliness
- Responds in a timely manner to client service issues or associate relations concerns, utilizing the support of the Franchise Owner for more complex issues or where there is uncertainty

WorkBC Powell River posts this position as a free service for the community. WorkBC Powell River does not screen employers or applicants, and assumes no responsibility or liability for the job posting. Any arrangements are between the job seeker and the employer.